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starting a cleaning service

Dec 5th 2019 at 7:14 AM

Cleaning is physical, repetitive work with long days, and you won’t earn much for your first couple of years (possibly not until you take on quite a few staff). Nonetheless, you can start a cleaning business without spending a penny – or very little money. You can run it with no overheads, which means you should always be cash-flow positive. Which is amazing! Commercial and specialist cleaning businesses earn more, but, require more investment too.

 

Day-to-day

There are three main types of cleaning businesses:

 

Domestic cleaner

Commercial cleaning company

Specialised cleaning business

When you start a domestic cleaning business, it’s likely you’ll do much of the cleaning work yourself, with the opportunity to hire staff and take a step-back later on. Your days will involve cleaning clients’ homes – usually while they are at work – and leave before they return.

 

A commercial cleaning business requires a team to clean offices, and other business locations, and it’s unlikely you’ll be working alongside them. Your role will involve managing your people, focusing on the promotion of your business, and trying to find new customers.

 

With a specialised cleaning business, you will often begin as a sole trader. Your day will differ depending on what you specialise in. For example, if you’re a domestic window cleaner you’ll be visiting clients’ homes. If you specialise in graffiti removal, however, you’ll be working with various councils and spending the majority of your day outside.

 

The industry and market

According to the Cleaning Industry National Training Organisation (CINTO), the UK cleaning industry is worth around £10bn and employs approximately 820,000 people. It is mostly made up of small organisations, with 72% of UK cleaning staff working in companies that employ no more than nine employees, and a third of all cleaning businesses are owned, and run, by a single person.

 

The cleaning industry is extremely competitive, and it can take a while to break even on your investment. On the plus side, it’s generally recession/ downturn-resistant.

 

Target Market

Having the right equipment is the best way for you to gather some new, repeat customers. Although, this can be an expensive process. You could start by working for your family and friends; mates-rates will help you have reoccurring work. You can always count on your family and friends to suggest your cleaning to business to their colleagues at work, and, suddenly, you have a lot more jobs to do.

 

Natural skills

Suited to perfectionists.

You get a kick out of making somewhere tidy.

Happy to be doing physical work all day.

Happy to take orders.

Happy to work alone.

Trustworthy and likeable – clients have to hand their keys over to you.

Not easily bored – you’ll be doing repetitive, non-thinking chores day after day.

Training

For a domestic cleaning business, you don’t need any more training than you gain from looking after your own home. Not needing to invest in training programmes means a quicker return on your investment, and this is why starting a cleaning service is better for those with a lower budget.

 

When starting a specialist and commercial cleaning business, additional training will be required:

 

The British Institute of Cleaning Science offers a number of courses for those interested in running a commercial cleaning business, and prices are available on request.

Prochem.co.uk also offers a range of courses for those looking at specialist or commercial cleaning, with prices ranging from £95-£190.

As the company grows, so will your customer base; you must be skilled in keeping records. You need to have all the information regarding every single job, pay the right amount of tax, and make sure your staff (if you have any) are paid on time.

 

It’s likely you’ll be handling potentially harmful chemicals, so you must also comply with health and safety regulations.

 

Premises

For most cleaning businesses, there is no need to rent/buy premises.

You can organise staff, arrange your schedule, and do any other paper work from home.

Clients have no need to come to your office, and all arrangements with them can be made over the phone or at their home/office.

Staff

Finding employees for a cleaning business isn’t very difficult because it’s a job that all types of people can do.

Finding great employees, however, is a different matter. If you want your business to succeed, you need people who are passionate about doing a good job and will give your company the positive image you want.

Read this guide on hiring the right staff for your business for more information.

Make sure you get extensive references and ask for DBS (previously CRB checks) too. You don’t want to employ someone who steals from your clients’ homes!

A great way to get the best out of your staff is to gain your own experience undertaking the various tasks within your business.

Knowing how to do each job means you’ll be able to train your staff easily, and also gain an understanding of how long each activity should take.

As cleaning work is usually low-paid (and you’ll want to keep it this way in order to get a good profit margin), you need to keep up-to-date with changes to minimum wage. Not doing so could result in fines or even prosecution.

Remember that if you hire staff they must be trained as well, which ups the cost of running your business and means a longer wait before making a profit.

Money

Starting a domestic cleaning business with no staff can be more or less for free, as you use clients’ cleaning products. You may need a small amount to market your business, but you can create a free website and meet people in person to cut even those costs.

If you require staff, overheads will obviously go up for wage costs, and possibly supplying a uniform.

With a specialist cleaning business, you’ll have to pay out for the various materials needed for your particular area, but prices will differ hugely depending on what this is. You could require anything from a pressure washer to the most basic window cleaning equipment – meaning anything between hundreds to tens of thousands of pounds.

Do your market research and talk to people in your desired niche before committing to it, to work out if you can afford it.

Starting a commercial cleaning business will involve high start-up costs, because you’ll need professional equipment, several staff members, and a vehicle to get the team and/or equipment to the clients’ location. You’ll also require a larger marketing budget.

Basic equipment needed to set up a commercial cleaning business includes:

Equipment trolleys: £250-£400 each

Industrial vacuum cleaner: £300+

Sweeping machine: £200-£2,000

Van: £4,000+

Other materials (mops, cloths etc): £500-£1,500

Don’t forget that as an employer, you must take out insurance to cover your employees as well as yourself.

 

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