Social Media Virtual Assistance Blog
  • 4 Ways to Know Your Customer Better 2014-02-28T13:00:50Z
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    An important part to making a successful online business is to know who is buying your products. When you understand your customer, you will be able to develop a winning marketing strategy that will boost sales and forge a loyalty between your brand and your customer.

    Businesses that do not take the time to create a snapshot of who their target audience is are missing out on the opportunity to market their products in the most effective way. Knowing exactly who you are trying to sell to makes it easier to develop a content and social media marketing plan that will be the most beneficial for your brand.

    Here are four ways that you can start getting a clear picture of who your customer is so that you can develop your business’ best marketing plan:

    Gather demographic data

    One of the most important ways that you can understand your customer is to put together some demographic research. This includes the age, gender, geographical location, household income and marital status of your target audience. You can also include things like interests and lifestyle.

    This information will give you a clearer picture of the person you are trying to sell products and services to. Without that information, you are selling blind. You want to know who is buying your products so that you can create marketing that will draw them in.

    For instance, if your products are bought by stay-at-home-moms in their 30s, you don’t want to create content that is only going to appeal to 20-something college students. You want to create content that makes sense for your target audience.

    Know what channels they are using

    If you are marketing online, especially through social networks, you need to maintain a presence where your audience is spending their time. If the majority of your customers are using Facebook, you want to concentrate a lot of your efforts on there as well. The same goes for Twitter, Tumblr and Instagram.

    Know where your customer is going to be online so that you can be there too. If you want to stay relevant with your audience then you need to be in front of them as often as possible.

    How are you reaching them?

    Look at your website analytics. You will be able to see what web pages visitors spend the most time on and which pages have the highest bounce rate. You can also find out where a lot of your traffic is coming from- Facebook, Google, blogs, and online ads.

    When you can see what is working and what isn’t, you can tweak your marketing plan so that it takes advantage of all the best you have to offer customers.

    Plan ahead for content creation

    Maintaining a good editorial calendar for your content marketing plan will make it easier to stay organized. Know what topics to focus on at certain times throughout the year so that you have a better chance of reaching your target audience.

    For example, if you are own a pool maintenance company, it is important to get more content out as the weather starts to warm up and people are thinking about opening their pools up for the season.

    To have more success with your marketing strategy, remember that it is vital for you to know who your audience is. When you understand what they want and need, you will be able to target your content specifically to them. If you can answer the questions of your potential customers, you will become the expert they turn to.

    How do you get to know your customers better online?



  • 5 Tips to Expand Your Email List through Facebook 2014-02-25T13:00:02Z
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    As a business, it is always a goal to grow your customer base. Finding new leads for potential customers becomes a priority and developing the right strategies to accomplish this goal is a necessity. One way that your business can reach more prospects is by having a healthy email list.

    An email list gives you a set of people to reach out to for marketing purposes. Getting people to agree to be on your list requires a little creativity. Your target audience needs to know that joining your mailing list is going to prove beneficial to them. Many businesses today are reaching out to people through social media like Facebook, making it a great forum to entice more people to sign up for your email list.

    Here are five ways that you can use Facebook to start expanding your company email list:


    A sweepstakes is a great way to generate buzz about your brand. When more people are talking about you, you will see a larger number of new fans coming to your page to see what all of the excitement is about. Promoting your business through a sweepstakes will not only get people to happily give you their email address, but it also starts a chain of online engagement with potential new customers.


    Another way to push engagement and grow your email list is by putting together a contest for your fans on Facebook. A level of competition makes things more interesting and gets more people to interact with your brand. Contests can be simple and using the photo or video format for your contest makes things even more interesting for your followers.

    Offer a prize that is relevant to your brand so that you know you are reaching your target audience and not just the people who are eager to win an expensive prize. Remember to always follow the Facebook guidelines when creating a contest too.

    Custom Apps

    Facebook offers a variety of apps that can help your business. The Email Signup app is a good one to get started with. Add this app to your designated app section of your page. It is an easy way for people to subscribe to your email list directly from your Facebook page.


    This is a great way for non-profit and advocacy-based organizations to build their email lists. Facebook Pledges have been a great way to expand an email marketing list for businesses. Pledges work to build up an online community of like-minded people who have a goal of making a difference.

    Facebook Offers

    Facebook Offers have been an extremely popular way for businesses to reach out to their audience and build an email list. Think about what you have to offer a potential customer: A 20% coupon for their next purchase? A free order of fries at your restaurant? A free estimate for landscaping? A free eBook?

    Creating an Offer that will reach your current fans and that can be shared to reach a new audience is a simple, yet effective way to build your email list with people who have an interest in what your business has to offer.

    Social media is an excellent tool for reaching your target audience. This is what makes Facebook such a powerful platform to help your business build a healthy email list. You get to interact and engage with potential customers, showing them how beneficial it is to be connected with your business in as many ways as possible.

    What do you do to help grow your email list? Do you have tips you can share?

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