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Software to Manage a Field Workforce

Dec 21st 2015 at 4:58 AM

A field management software company provides the tools that provide real time monitoring of service operations for an organization. It enables full visibility of the status of service calls on a simple easy-to-use intuitive screen. A clear view of a map that shows where field staff are along with assets needed to complete tasks is clearly seen. Menus in a few clicks of a button ensure that staff and resources are efficiently used and can be reassigned added work when needed. This visual view of field service operations ensures a faster response due to an understanding of activity within the field. This ensures that there is an increased service revenue per field technician working in the field. It happens because there is increased utilization of field technicians and workforce staff. This will also reduce the cost per visit to a client while reducing the turnaround time for resolution or site visit. 

There is so much that a field management software company provides with its products to a business. Some of the features include advance scheduling of tasks and the routing of tasks to field work staff. Different events that are scheduled can also be prioritized. As the tool uses scheduling for staff members, the resources created by a field management software company can serve as a payroll time sheet for employees. Because of the open API integration, other applications and software can integrate with the tools provided by a field management software company.

Other functionality includes work order management that tracks plan schedule, employees, and resources that are readily available. To provide improved customer satisfaction, this software also serves as a customer relations management tool to better understand the consumers and their needs.

Due to the integration of so many data resources from the products produced by a field management software company, it is possible to effectively run the business with the software. Sampling all activities managed under a customer management relations software includes invoicing and quotes. Other reporting includes scheduling an activity, setting up an appointment, canceling an appointment, and follow up. An activity that takes place based on the schedule can be reviewed through reporting and notified via online messaging. This will ensure improved customer satisfaction. To ensure customers are supported in a timely fashion, the workforce management tracked via their mobile device GPS will ensure that the right employee asset and resource asset is properly assigned to the client for more immediate satisfaction. This is included as part of the work order management.

The greatest advantage of the resources from a field management software company is the improved communication. The messaging and alerts put out reminders of changes and upcoming activities. Any specific information can be broadcasted to the workforce through mobile devices. The simple integration with workforce’s devices ensures that the reporting and messaging is complete to ensure that employees receive the information needed to successfully complete their tasks. The GPS tracking helps identify longer jobs to support customers waiting on jobs. This type of reporting and messaging ensures that customers wait less and have a better customer satisfaction rate.

If you are looking for the best service scheduling software, the author of this article recommends FieldEZ.

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