MarkHodgetts

My Site Was Hacked, How I Recovered It and The Marketing Lesson I learned

Jul 14th 2010 at 3:14 PM

Yesterday I sufferd the frustration and embarassment of having my site hacked by some clown who posted a page on my site informing me of his success.

It's a Wordpress site and it was updated with the current version - I thought I was secure but not secure enough apparently.

I can't tell you how I felt when I found it, numb I think and then that numbness was replaced by a feeling of general helplessness.  I checked all of my othersites - some 30 odd - and found that only one had been hacked - so that was a small mercy.

So what to do?

Accessing my wordpress back office was out of the question but I knew enough to know that I could probably recover things by accessing my cpanel and getting into myphpadmin but to be frank I was going to be playing and fiddling with things that I wasn't entirely sure about. I could see the day rapidly brand-aredissolving into a long one of fiddling with cpanel, and databases and I felt like screaming at this point.

In a moment of rare insight for me, I decided to draw upon the knowledge of Mark Dulisse.

If you don't know who Mark is, he is an Internet Marketing success story-and a Wordpress expert, as well as being  a good bloke ( Australian slang for man - there is no higher accolade than "he's a good bloke" in Australia -nice guy just doesn't cut it)  if anyone would know what to do he would.  I'm a client and advocate of Mark's.  I fired off an email and thought that maybe Mark would be able to help me sometime this week, then returned to cpanel with little hope of getting anything done that day.

Within fifteen minutes - I had a reply from Mark - and the problem was solved.

To say that I was grateful was an understatement -over the moon was more like it.

So over the moon that I'm giving you a direct link to his article which was probably inspired by me

How to fix Hacked Wordpress site

More importantly what I learned in a marketing sense was not so much learned as re-inforced is that marketing is about service - you can't have one without the other.

Mark was prompt, he had the right answer he helped me - I'm grateful, grateful enough to sing his praises and recommend him to you.

That's what on line marketing is about - I tried to cover this in my recent post Integrity, Sales, Service and Brand are inextricably entwined but Mark's actions said it better than any words could

 

 

 

 

15 comments
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Nov 16th 2010 at 5:16 PM by TerriLPattioMLMmento
This is good stuff Mark. I bookmarked this site because the information should be shared to all Wordpress users. The word is prevention from hackers destroying your hard work for whatever reason they do such things.
   
Oct 24th 2010 at 6:01 AM by kemengr
Mark's article is a delight. Recently, I had the 'fortune' of getting a mail from 'myself'. The sender had the audacity to mention in the mail that he was sorry for using my mail id to mail me a mail! I quickly changed my password. Can you suggest any other option?
   
Sep 22nd 2010 at 12:09 PM by judyhwright
Hello from Montana, USA, Thanks so much for sharing this. I have a number of Wordpress blogs and always worry that something might happen when there was no techi near. Everyone needs a ten year old boy around to help with these things. Good Luck, JHW
   
Aug 31st 2010 at 2:52 PM by DonaMWoodley
WoW! I don't use WordPress yet,but I thought about it. I heard it is one of the best places to hang a blog. I'm not so sure now. Well, at least you were able to get it back up. That is a scary experience I never want to have.
   
Aug 24th 2010 at 2:49 AM by 1youcantoo
Wow Great INFO
   
Aug 7th 2010 at 2:26 AM by Siamak
WOW, this was great to read. I learned much so far :) expecting more from you Mark
   
Aug 2nd 2010 at 6:01 PM by philjansen
Thanks for sharing this informative article Mark. God Bless!
   
Jul 28th 2010 at 8:33 AM by teambuilder
Excellent article! As a WP blogger, I am always concerned about issues like this.
   
Jul 26th 2010 at 7:25 AM by yhbecpublisher
Hi Mark, fantastic article. Sorry to hear it happened to you. I've been lucky so far but after reading Mark's article, I've gone over my blog again to check. Thanks for this very valuable lesson. Cheers, Soroya
   
Jul 22nd 2010 at 3:47 AM by lynnm
Ugh, Mark, sorry to hear of your troubles. Mike Paetzold ("The WP Guy") is someone you might want to consider a consultation with (for both security and tweaking). In a very short time I'm already seeing some pretty awesome results from the tweaking and feeling pretty good and secure too. I just recently discovered a breach in TPX tho, which went undetected for I don't know how long because it was only affecting IE users and apparently next to nobody uses IE to surf traffic exchanges anymore (which is good, they shouldn't be, IE sucks). It obviously happened some time ago, and obviously didn't affect that many, but such discoveries are still so annoying.
   
Jul 21st 2010 at 7:42 PM by gwcalvert
I keep all of my Wordpress sites backed-up on a regular basis just for this reason. If I am attacked, I can go into cpanel or through my FTP and wipe it all, then restore from my most recent backup after a fresh install. Luckily, I haven't been attacked recently... Knock on wood...
   
Jul 16th 2010 at 3:25 AM by soonerdad3
persistent little buggers are they, I hope they do get you back up and running soon.
   
Jul 15th 2010 at 8:48 PM by MarkHodgetts
Hey Stefan Yes I did fix it and they came back. This time they got me & Mark and infected a heap of sites. Sites are down being cleaned by host provider- Hope to have them up and secure soon
   
Jul 15th 2010 at 2:33 AM by soonerdad3
Hey Mark, I am also glad you were able to get your sites back up online after the hacker (lowest form of human being on earth)wreaked so much havoc.
   
Jul 15th 2010 at 12:58 AM by stefanberg
Glad to hear that you could fix it... I was hacked as well a few month ago... all my blogs, 100's of squeeze pages was infected... I tried to get rid of it on my own but to tricky... I will read that blog or direct ppl if that happens again. In My case, Hostgators tech guys fixed all our Blogs... This bastard hacked my cpanel grrr...
   

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