Mistakes That Customers Make When Booking Hotel Rooms

Sep 10th 2015 at 9:48 PM

Travelling inevitably involves looking for hotel accommodation. While the process of looking for accommodation might appear easy and straightforward, this is not usually the case as travellers often make a lot of mistakes.

One of the mistakes you could make as a traveller is expecting to always get the best room. What you might not know is that hotels have certain criteria to how they allocate rooms, and this criteria is mostly dependent on customer loyalty. If when you travel you make a point of staying at a specific chain of hotels, the hotel staff will learn to view you as a loyal customer and will be more inclined to give you the best rooms.

How you book your hotel will also determine the kind of room you get. Customers who book directly through the hotel front desk or hotel website are more likely to get the best reservations than those who go through third party websites. If you intend to stay for a prolonged period at a hotel, but you are not happy with the room you’ve been assigned, you can always ask for a room change.

Another mistake you could be making is expecting a guarantee on everything you ask for. While a hotel like Best Western Palm Hotel will always endeavour to deliver its promise to its customers, there are times when certain requests just cannot be fulfilled. For instance, if you specifically want a room on the top floor, but the top floor has been booked out to a company, it might be difficult to fulfil this request. In such situations, the hotel staff will appease you by offering the best room on a lower floor. It’s important to note that most reputable hotels have the same standard for their rooms, so it really doesn’t matter whichever floor your room is on. It’s also advisable to adjust your expectations especially if you have never stayed at a certain hotel or if you are not assured of the standards of the hotel. If you go to an unfamiliar hotel expecting to get high standards, you may be disappointed if this is not delivered.

The next big mistake that you should avoid is providing incorrect details during your hotel booking. Hotels have very specific check in and checkout hours and these hours will hardly ever coincide with your arrival times, especially on international trips. Before making your booking, it’s always good to call the hotel ahead of time and discuss the appropriate check in times. If you are taking a long trip to London for instance, call one of the Best western hotels in London, make sure the front desk staff understand what time you will be arriving and ask for recommendations based on this arrival time.

Lastly, when booking, always check that the fees can be refunded or ensure you have travel insurance. Plans can change and in case they do, you want the assurance that you will get a good percentage of your money back.

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