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Behavioural Trainings in Soft Skills – An Overview

Nov 10th 2014 at 11:44 PM

The success factor for any organization is their employee. An employee forms an integral component of any organizations architecture. An employee is not only evaluated on his acquired skill set but is also based on his behavioral skills. Hence every organization across any domain takes special measures to train their employees on the required soft skills. Some may be to improve their behavioral skills and some would be to prepare them towards achieving the required soft skill.

Before we discuss in detail about behavioral trainings in soft skills, it is very important to understand the meaning of what soft skill is and how important it is to an organization.

Soft skill is related to the attitude of an employee. It can be termed as the emotional intelligence quotient. The soft skill could be related to communication, leadership, body language, way of approach, different personality traits and the list will go on. It is very important for any employer to plan and decide what kind of soft skills his/her employee should possess and how can they support in improvising them further. Soft skills are extremely important in organizations where one to needs to have a face to face interaction with customer. Hence soft skills are always sought after by the employers along with the certified skill set.

There are different categories of behavioral skills which are sought after by the Human Resources department of any organization. Some of them are:

1) Interpersonal skills – like communication, assertiveness

2) Managerial skills – leadership, working with the team

3) Analytical

4) Motivational

The HR department of a company arranges for or organizes trainings in the above mentioned soft skills to bring out the best in every employee. These trainings are provided in different forms. The most common form is class room training. In class room training, an instructor conducts trainings in the required soft skills. The class room trainings are always interactive as it includes some theoretical discussions as well as practical mock activities. The instructor assigned for such class room trainings could be another employee in the organization who has been specifically trained for this purpose or it could be someone external who has experience into training corporate employees. The class room training is quite effective. However to maximize the availability of behavioral trainings in soft skills, employers also host virtual class room trainings, web based trainings and even provide simple articles to read through.

In web based training, the employer provides training through various real time examples and encourages the employee to take an exam towards the end of training. The web based trainings are quite comfortable because they are cost effective. Any employee could attend the same in their comfortable work space.

Manuals, books and articles are less sought after methods to acquire soft skills training because they are not at all interactive and employees may lose interest trying to read through them at one stretch. There are many institutes which specialize behavioral trainings in soft skills. Some experienced employees also provide this training as a freelancer.

In short, every employer across any domain plans for hiring employees who already posses good soft skills. Once they are hired, they train them or ensure that the employee includes these trainings as mandatory as long as they stay with the company. One may have the certified skill set for a particular job but they should also have a good set of behavioral skills to complement them.

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