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Online Platform To Address Customer Problems
2 years ago

Ticket raising with the help of an online help desk

Nov 9th 2014 at 10:21 PM

Ticket raising with the help of an online help desk

Registering complaint is called raising ticket in technical language. When a customer makes a complaint, his complaint is registered and a ticket is raised by the service executive.

Traditional way of registering complaints or raising tickets is to call service team, talk to one of the service executives and note down your complaint. But the process has become online. Now complaints are registered or you can say that tickets are raised by IT help desk ticketing software.

Online ticket raising software

There is no service executive to register complaint or raise ticket as customers post their queries and complaints and raise their tickets. In other words, there is no need to raise tickets as the posts get highlighted. Unread posts are highlighted to bring the posts into the notice of service team. The team members keep a close watch on customers’ accounts to provide service.

Customers are provided accounts for registering complaints. They access their accounts and post their complaints on their accounts. Since every customer has an account, there is no need to number complaints as service team can see the posts made by customers.

Job of the service team is to provide help. They take note of customers’ requests and post replies to the requests. Service team takes the responsibility of providing quick and satisfactory service. It forwards the complaints to concerned departments and also follows the complaints.

Customers get quick access to service desk and also they get freedom to access the service desk as and when required. They post their complaints on their accounts and also follow their complaints by highlighting their problems. Customers can connect their complaint accounts to their social accounts for convenience.

Software developers

This software is dedicated to client service. Its objective is to make an online desk for providing online help. The software is developed by developers that understand value of client service. There are many developers that provide this software.

IT help desk ticketing software is available for free but with limited features. Free software is quite useful as it saves money but it provides little help as it comes with limited features. On the contrary, paid software provides full functionality. If you are looking for this software then you should buy paid version.

Explore your options and compare different software to find the best. Many software developers provide their products on trial. It is an opportunity to determine usability of a product.

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