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The Role and Advantage of Interactive Voice Response (IVR)

Feb 15th 2015 at 11:22 PM

 

Inter active voice response (IVR) is most powerful, effective and convenient for communicating with your clients. Calls are answered by our automated systems, giving callers a series of friendly voice prompts, like welcome message, options to choose desired person you want to speak, which allow users to seamlessly navigate through the call and leave or retrieve information. Our cloud telephony platform has the capacity to handle thousands of calls a minute, making it the most preferred communication technology in offices, Schools, Hospital etc.

IVR Super Office is one of the largest providers of hosted Interactive Voice Response System(IVRS Technology) solutions and services in Delhi and NCR and India. We offer a hosted and managed service for telephony an infrastructure that scales seamlessly to grow with your business needs and integrates with your existing systems. We can enable your customers to self-service on functions such as bill pay, store location, client account balance, customer satisfaction feedback and more.

Interactive Voice Response (IVR) systems allow callers to interact with a computer by using their telephones as terminals.

Once the call is connected is, the automated telephone service interprets DTMF tones or human speech as per commands or system input. The two input modes addressed in this Standard are— (a) DTMF tones; and (b) speech. Systems can be configured to use both DTMF and speech recognition in parallel.

The benefits can include faster learning, greater productivity, few errors and greater satisfaction. Consistent interfaces also benefit the industry by promoting greater acceptance of products and services. Standardization of the user-to-system interface can deliver these benefits. Auto attendant Connection service Customer call service (CCS) Customer local area signalling services (CLASS) Directory assistance with call completion Teleconference Telephone answering Voice mail Call.

Visit:- IVR Service Provider in India

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