Microsoft Dynamics Training from a Reputed Institute - Become a High-profile MS Dynamics Professional

Dec 31st 2014 at 3:06 AM

Microsoft Dynamics training is for those wishing to make bright careers in Microsoft Dynamics, that is a flexible and dynamics ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) solution. This platform is utilized by thousands of businesses to become more productive and grow their revenues. The CRM suite of solutions helps reduce operational expenses, automate critical business processes, and increase organizational productivity.

There are features that facilitate fostering strong client relationship management that nurture customer loyalty and build their satisfaction levels. Microsoft Dynamics CRM administrators can build a holistic landscape comprising of all stakeholders and involve them in strategic efforts directed at enabling customer satisfaction. The CRM solutions encompass vital areas of a business, including sales, customer service, marketing, social media and technology. The following information discusses the CRM suite of solutions from Microsoft Dynamics.

What does a Microsoft Dynamics CRM professional do?

A Microsoft Dynamics consultant, who can also function as an administrator is equipped with a broad range of technical and functional skills to administer, manage, and deploy the CRM suite of solution to align with business drivers.

Drive customer service

The professional will use the platform to deliver exceptional customer service to existing customers. Customers questions, issue resolution and feature requests are managed with the Case Management functionality that is provided as a core feature. Requests are prioritized, and service level agreements accorded to them, along with point of contacts, and alert mechanisms. The MS Dynamics CRM incorporates functionality to manage customer service appointments including calendar management and MS Outlook integration.

Marketing campaign management

A CRM consultant, after ERP training, plans and executes marketing campaigns. Marketing lists are utilized based on some criteria. For example, contacts who live in Moscow, and not been contacted for the last 3 months is a criteria. Marketing messages, such as emails, can be sent directly from the system. It is possible to integrate email marketing products with the Dynamics CRM. Responses to campaigns can be recorded, and leads can be generated through response analysis.

Integrate phone system

This CRM system can be used to integrate phone call activities. There is also Skype and Lync integration, where one can call-up numbers directly from the CRM system. Third-party solutions are utilized by administrators if needed to integrate PBX phone systems. Some phone manufacturing organizations such as Avaya have their proprietary Microsoft Dynamics CRM integrated software packages.

Data integration with other CRM solutions

Administrators and consultants will set up rules to export CSV, XML and .txt files from CRM programs such as, Office Autopilot and Sugar CRM to name a few. Data migration activities can be automated as well, in the case of fresh deployments where other CRM installations are present, and legacy data has to be transported.

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