meshamedia

Manage Your Business Call Using IVR Service

Apr 5th 2015 at 10:35 PM

With the widespread use of mobile phones in Delhi & NCR and across India, interactive voice response (IVR) systems are increasingly accessible to people with low literacy and/or limited financial resources.

Interactive Voice Response System (IVR) is the best available front office communication system. It makes a brand impact on the caller with welcome human voice guiding the caller through the call ensuring he/ she is able to speak to the right person. Bank uses phone banking mandatory channel for clients. This leads me to write an article on the wonderful world of IVR.

Background

This article is based on a set request received from our customer service department. We had call customers and play a recorded message. That’s it. Initial solution was to use contact centre, engaged two, three agents who have a customer list and they simply call one by one stating the message. But then we floated the idea to use IVR for the same purpose. The idea gets accepted, materialized and executed successfully.

Technology

Ivrsuperoffice.com voice portal is the core technology behind this Telephony magic.  As per vendor own statement “ Super office Voice Portal is a Web Services based open source platform that brings together the power of Web Services and IP Telephony to create more powerful, profitable, touch-tone solutions.” We are not going to discuss Avaya Core Technology here as it will make this article more complex but what we do explain is how we have configured our application in IVR Super Office is to achieve the desired results.

CCXML/VXML is the mantra for telephony developers. Just like a programming language like C# we use to build numerous types of applications CCXML/VXML is the telephony language we use to build telephony applications.

IVR Super builds highly secure voice and text-based applications that are simply better. We place an emphasis on compliance, meaning our IVR software, we offer a platinum grade security environment, a flexible range of services —  from self service to white glove account handling — and deep subject matter expertise. We place an emphasis on compliance, meaning our IVR software, hosted contact centres and healthcare communication solutions come with a security 100% that helps your business achieve and maintain compliance. We offer a platinum grade security environment, a flexible range of services —  from self service to white glove account handling — and deep subject matter expertise. Whereas VXML is the abbreviation of "Voice eXtensible Markup Language". this is designed for creating audio dialogs that feature speech, audio, speech recognition, DTMF key input, and call recording. IVR Super Office commitment is to bring the advantages of Web-based development and content delivery to interactive voice response applications.

Visit:- VOIP Service Providers in India

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