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Know importance of keeping a safe and secure gmail password

Nov 10th 2015 at 12:06 AM

The importance of keeping a safe and secure password is best understood and realized by customers when they lose access to their account due to misplacing or forgetting their password. There can be a few scenarios which can happen to the customer, in case he forgets his account password:-

a) In case the customer has his latest alternate email address and mobile number uploaded to the email account, the recovery of the password can be smooth and the same can be done from the email portal as well.

b) Secondly, there may be a case when the user does not have any valid user name and password registered in the account but remembers the keys to the hint questions. In such a scenario, users may not be able to recover their account from the email platform but the same is possible if they contact the gmail customer care team for support

c) Third and the most crucial stage is when the customer does not have any of the updated email address or mobile number registered to the account, and at the same time, does not remember the keys to the hint question

However, in any of these scenarios, customers are free to seek guidance from the Gmail Customer Support team. The team would first check the status of the user account as to whether it is an authentication issue or whether the account is blocked owing to certain security flaws. Based on the nature of the findings, the request is then forwarded to the Gmail Password Recovery team who analyses the nature of the request. In case the user possesses an active contact point, the user is authenticated and a verification code is sent to the already registered contact point.  In case the user does not have any active contact points but remembers the keys to the hint questions, the customer care expert helps the user get authenticated and then allow them to add an active contact point (be it email address or mobile number) to the existing email account. However, if the user is left with no information on the account, the gmail customer care team shares a form with the users which needs to be filled and sent back to the customer care team. Based on the entries on the firm, a decision would be taken on whether the account would be recovered or not.

 

The entire exercise takes almost a week’s time which in turn causes massive inconvenience on behalf of the customers. Therefore, customers are requested to pay heed to the customer care information to maintain a safe and secure account.

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