Affordable IVR Solutions To Improve Business Services
Online Technology constant change has made it imperative for business to adapt powerful advanced communication applications. Call centres and marketing firms have deployed what has been commonly known as an Interactive Voice Response “IVR”. A business can locate their teams anywhere; all of your customers can use the same interface with our cloud IVR. This unique technology ensures interactions are executed in a consistent manner, streamlining and improving each customer’s experience.
Automated virtual number personalised communication is more accepted as a way of grouping the vast capabilities of this technology. However, even “Self Service” doesn’t completely describe the powerful capabilities that can enhance your Contact Centre routing, contact tracking and the many applications that can be developed to address high volumes of inbound and outbound automated contacts for your centre. The ability to provide a telephony interface that allows customers to access real-time data continues to be important. However, the merging of voice and backend systems has now become the springboard for future applications that continue to change the ways that a company can provide customers options for both incoming and outgoing access to information. For this reason you will hear other related terms such as contact portals that automate interactions.
Easily connect customer data with your call centre by using our out-of-the-box CRM integrations. Pull in customer data from popular CRMs like Sales force or any custom built solution. IVR Super office technology lets your customer data at the click of a button.
You can improve service and lower costs by automating and connecting your systems with super office IVR system. We provide complete infrastructure support that seamlessly to grow with your business needs and integrate with your existing set up. We can enable your customers to self-service on functions such as bill pay, store locators, account balances, customer satisfaction surveys and more.
Our expertise with our associates is we continue to deliver a series of next-generation telephony services platforms that are open standards based, scalable and highly reliable, supporting the latest multimedia and telephony innovations technology.
We ensure every call are answered and promptly notified with a personalised voice or video greeting or via our call completion service. Every call received is promptly notified by SMS sent to the caller and executive.
You can increases your sales conversions by offering customers a virtual number and bring a new level of interaction to your communication.
The click to call functionality is an icon available in the IVR panel and website. When a potential customer clicks on the icon, a pop up box opens asking them to enter their phone number. This triggers a call between your sales team and the potential customer and vies versa.
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