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Why Implement ITIL® in Your Organization?

Feb 26th 2015 at 3:23 AM

Corporate training in ITIL® is an issue debated in organizations worldwide. Expanded as Information Technology Infrastructure Library this body of knowledge and best practices is reigning supreme. Much of it has to be ascribed to the frustration of executives over problems associated with managing IT investments in a standardized manner. Thankfully, the answer to this has come about in the form of ITIL® – which is the world’s foremost IT services delivery and management approach.

Organizational benefits of implementing ITIL®

An organization’s process maturity is characterized by the way it responds to events as they occur. Sometimes unscheduled tasks might need priority over scheduled ones. So the question is as to how the employees respond to this change. By implementing ITIL®, an organization cannot not only handle change management issues, but also streamlines several other activities.

· Improved customer satisfaction – The proactive and not reactive nature of an IT service delivery improves customer engagement levels. As IT services improve through the use of proven best practices, the organization matures and is able to handle volume, variety and intensity. Inadvertently, the morale of service delivery personnel increases as well. Their competence, capability and productivity are optimized. With ITIL® corporate training, the organization is able to retain staff and saves costs associated with attrition and re-training.

· Improved systems/ applications availability – Technological assets are utilized to capacity. There are fewer incidents, issues with outstanding resolutions, outages, and system failures and so on. Hidden costs that traditional increase total cost of ownership cease to exist.

· Benchmark to measure performance – ITIL® enables service providers to benchmark performance in IT projects or services. It reduces the virtue of a process or service being immeasurable. It increases service visibility and helps define milestones.

· Visibility in IT costs – With measured and defined processes and procedures, it is easier to track IT spend. Based on this analysis, loopholes can be plugged to curb IT spend on non-essential services. IT service providers can provide better margins for new customers, thereby winning contracts and staying ahead of the competition.

Who has implemented ITIL®?

Companies such as Caterpillar, Atos, IBM, Microsoft, Boeing, Shell Oil etc. have successfully implemented ITIL®. They have reported success and saved on operational costs in the bargain. Microsoft especially uses for its Microsoft Operations Framework (MOF). MOF is a series of publications that provides guidance to IT professionals on the creation, implementation, and management of efficient and cost-effective services.

Why should employees of a company be ITIL® certified?

Knowledge increases the adaptability and flexibility of employees to manage IT services and encourages them to use common sense more than rigid rules. Employees understand how to utilize their capabilities in a more productive and efficient manner. With corporate training in ITIL®, IT service management personnel become proactive, focused on quality, technological adaptive, and sensitive to costs.

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