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The ethics of business dialogue

Dec 27th 2015 at 11:17 PM

Business dialogues can be tricky. The task of appearing professional without being rude and automated is not an easy one to say the least. Communication skills are central to establishing ethical business dialogue. It is incumbent to have excellent communication skills to establish business ethics for long term profits and reputation. How can you inculcate a culture of ethical business communication on your organisation? Here are a few tips that can help you improve your business dialogue:

•    Set clear targets: You must attempt to remove the shroud of mystery around your stipulated business goals. Be absolutely clear in terms of the desired outcome. This removes the possibility of any discontentment and misunderstanding towards the end.
•    Send the right message across: Once you are clear with the vision, make sure to communicate it to the entire team at the right time. This ensures transparency in the organisation.
•    Work on your vocabulary: The more words you have, the better choice you are likely to make. It is necessary to have a wide variety of words to choose from. Make it a point to learn at least five words a day. And yes, you are never too old to learn new things.
•    Follow up: This is a crucial pillar of business ethics. You need to provide your client with essential additional information as and when needed. Never leave a conversation or dialogue mid way. It shows negligence on your part and spoils your reputation.
•    Be a good story teller: Never forget that human brain is conducive to storytelling and hearing. Business needs to be done with newer methods with passing time and therefore make sure to weave your words in a beautiful story before your audience. Make your listeners a part of your story by communicating it in an interesting way.
•    Mode of communication: Make the client at ease by choosing his/her mode of communication.  This places them at ease.
•    Have back up plan: Business ethics involve having at least two backup plans. If one communication strategy fails, you must be prepared with another two.  This established your credibility.
•    Body language: Business communication is marked by great body language. Make sure to maintain a smile on your face while speaking. This is true when you are making a PowerPoint presentation. Also, your facial expressions should be in sync with what you are speaking. Make sure to use your hands while speaking.
•    Temperament: It is very common for emotions to fuel up while crucial conversations. When stakes are high, people lose their cool and at times enter into heated discussions. Do not get agitated and fuel up the conflict by saying something inaccurate. In such situations, taking a back seat and not speaking also helps.
•    Do not mix business with pleasure: One of the most important rules of maintaining business ethics is remaining strictly professional. Do not engage in frivolous conversations amidst professional communication. It often leads to lack of focus and genuineness.

DialogueWORKS training in India is an effective medium to hone your communication skills. The dialogueWORKS training program targets people from all businesses and hones their communication skills covering multiple facets. Get in touch with their professional team to shape your skills and see the results for yourself.

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