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What do customers look in customer care service?

Jun 2nd 2015 at 3:42 AM

Customer service can make a difference between success and failure for any business. In fact, some even believe that superior customer service is the better half of a successful business enterprise.

Do you want to improve your customer care service? Do you want to know what is it that customers want in customer service and how you can meet their expectations?

When customers contact companies for customer care service, the first thing that they want is that the customer support representative should be knowledgeable and experienced. They do not want to waste their time getting no-nonsense advice from someone who doesn’t know anything about the company and its product offerings.

The second important thing that customers look in customer care service is flexibility and promptness. They want that their queries should be answered in the very first call. Customers prefer companies that value their time and offer them solutions to their problems in a quick and easy manner.

Customers want that companies should understand and care about them. 40% of customers who go through bad experiences stop doing business with the offending company. To get a better understanding of what customers really want you may use a variety of information sources. In addition you must revise customer care processes so as to provide satisfying and positive experiences to your customers.

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