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The Increasing Role of Self-Service Kiosks in the Healthcare Industry

Jan 14th 2015 at 12:53 AM

The Health care Industry is moving towards an environment where self-service will prevail. The setting up of kiosks helps in reducing administrative costs considerably, and patients have a whole new level of control in their own hands.

The Healthcare Industry thrives by maintaining a smooth flow of information between patients and doctors. People facing problems make an appointment, and show up at the doctor’s as patients. The doctor examines and diagnoses, the patient listens and acts according to the doctor’s recommendations. However, the process is not as simple as it may sound. Thanks to the ever-increasing boom in the healthcare sector, synchronizing appointments, schedules and reports of various tests conducted by the laboratories into one whole seamless process is often an impossible task. A lot of financial resources are put into the administrative processes; processes that could be easily dealt with by, you guessed it, the patients themselves.

This is where the revolutionary self-service kiosk comes in. One can just imagine the ease of stepping up to a kiosk and choosing whether to book an appointment, cancel one, or see the results of the test that the doctor asked to take. It really does revolutionize the way the healthcare industry works, and gives a lot of power to the patients, the ones that ultimately keep the healthcare sector functioning.

Features To Give Power to the Patients

A self-help kiosk in the world of healthcare can only be beneficial when it provides patients with the features they require. Thankfully so far, most of those can be found and used without much hassle. Let’s take a closer look:

  • • The check-in process: This part is what most patients hate. Long queues and waiting times are not anyone’s cup of tea. But, the latest kiosks enable patients to state their problems and make their appointments without have to wait an age for their turns to come.
  • • Patient Calling: Patients making calls from appointment systems are connected directly with the doctors. This feature helps the patients immensely in communicating their problems to the doctor as regularly as possible. This is vital for proper diagnosis and the resulting treatment.
  • • Way-finding: Finding it difficult to navigate to a specific area in the clinic? The Way-finding feature acts as a guide to the patient, giving all necessary information and directions.
  • • Surveys: The generalized surveys in the kiosks require patient participation, and carry a huge amount of patient feedback.


After going through all the pros of the self-help kiosks, it can be easily said that it is a great addition to the demanding healthcare industry. It is a system which not only makes the administrative process a breeze, but holds above all, the values of patient consent and patient power.

You need to Demographic updates look for the company which is able to provide the kind of services you are looking for. Just investing in one wouldn’t help. You investment has to  have proper returns.

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