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The Importance of Answering Services – 10 Reasons You Need One

Oct 24th 2012 at 10:36 PM

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Answering services are necessary for a variety of different businesses. From doctor offices to customer service centers, the increasing demand for five-star service necessitates that companies embody a forward thinking strategy that is inclusive of the answering service. Learn about ten reasons why you need one in this article.

Customer Service

It’s all about customer service. Which do you think that customer will be more responsive to: the message they get asking them to call back during normal business hours? Or the answering service that takes their message and creates a ticket for a call back?


Quick Response

Quick response time can make the difference between losing a customer and retaining them for life. With answering services, you maintain a direct line of connection between you and your customers; even when you are not in the office to manage the call.


Maintaining Your Image

The image that you project to your customers goes a long way in them feeling like you are the company they are confident in doing business with. Answering services say a lot more than just “leave a message.” They show customers that you care even when you are unable to take their call.


Ensuring Retention

Retention is primary goal of any entity that has customers. Answering services are a proven customer retention method. By demonstrating that you go above and beyond typical norms for customer service, you’ll automatically enjoy higher retention rates as a result.


Increase Loyalty

Who do you think that customers are more loyal to? The company that cares about them even after business hours or the company that forces them to call back during the hours that they preset? When you take care of customers, they exude loyalty to you as a result.


Resolving Disputes

Disputes are a way that you can lose customers. Answering services may not resolve the dispute, but they set the game plan for resolution. This way you can tend to customers’ needs in a timelier manner.


Spurring Sales

Answering services help increase sales. When customers know they are cared about, they will buy more products and services from your company as a result.


Spreading the Word

You’ll gain more customers as they spread the word to others about your impeccable service levels.


Connecting with Your Customers

Answering services help you connect better with your customers and offer a more personalized method of service.


Offering a Desirable Amenity

When you offer an answering service, you are offering a rare and highly desirable amenity that customers crave.

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