The Best VoIP Service for Small Business 2015
There are a couple of VoIP services available at the current time that are very keenly suited to the needs of small business, and these two services rank above the others. Let’s consider both of those now.
The top choice for small business VoIP service provider this year is Nextiva. After all, they provide excellent customer support, company stability in what is essentially a rapidly changing market, ease of set up, in addition to a 30-day money-back guarantee.
What with the physical hardware and the back-end software, there’s no getting away from it, business phone systems can be a real challenge to set up. Nextiva represents the only provider that gives clients a personal U.S. based account rep who will talk them through the entire process.
That is just one example of the variety of conveniences that Nextiva affords its customers. And, apparently, they answer 95% of their customer support calls within a couple of rings or less.
Nextiva’s main competitor – RingCentral – does also provide customer service guarantees, but only to larger companies that are interested in taking on more than 20 lines.
This is a rapidly expanding company, what with its recent acquisition of a further several hundred employees in the U.S. That is good news in a quick-fire market such as this as it’s very likely that smaller providers will merge with larger or risk going out of business altogether.
Among the benefits that Phone.com provide is their excellent price tag. A comparable plan to that of Nextiva can be had for $10 - $15 less per month per user with Phone.com.
They also provide a pay-per-minute option, a great option if your employees don’t tend to use the phone for more than few hours each month.
And when it comes to making international calls, Phone.com is the way to go once again. With the unlimited plan, from the U.S. you can make outgoing calls free of charge to landlines in Canada, Germany, France, Italy, Netherlands, Israel, United Kingdom, and Puerto Rico. Further, their rates to other countries are also lower than almost all other competitors.
You can either use a desktop softphone app or mobile phone instead of a VoIP handset if preferred. Meaning that someone with a bit of tech-savvy can be up and running with Phone.com in a matter of minutes.
However, unlike Nextiva, there’s no setup specialist available to help and their customer support is not as good. Thus, for the less tech-savvy, Nextiva still likely makes for slightly the better option.
Click here to learn more about other VoIP services for small businesses.
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