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Skills Required In Clerical Jobs | Clerical Jobs in India

Mar 2nd 2020 at 10:07 PM

Clerical jobs ensure that day-to-day office operations run smoothly. These jobs involve administrative tasks such as answering phones, scheduling appointments, sending faxes, filing documents, etc. Typically, clerical workers do not need a comprehensive educational background. While there are higher-education courses that focus on clerical and secretarial work, the minimum requirement for clerical jobs is nothing beyond a high school certificate.

Clerical jobs exist in a variety of industries like finance, business, medicine, government, law, etc. Some of these positions require an extensive skill set. However, there are also basic skills that are necessary for nearly every clerical job.

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Such as:

Attention To Detail

Clerical jobs entail paying attention to things other people might neglect, such as answering and keeping track of emails, tracking appointments, reviewing documents, etc. It is essential to focus on these aspects to avoid any error or chaos. For instance, clerks check documents for any typos or errors before they are sent out to clients.

Communication Skills

Clerical workers have to constantly interact with superiors, colleagues, customers, etc. Hence, they must have strong written as well as oral communication skills. Typically, their daily tasks include answering phones, writing memos, sending emails, as well as greeting visitors. They must be able to speak and write in a way that is easy to understand.

Computer Skills

Since everything has gone digital these days, computer skills are a must for clerical jobs. Clerical workers also do data entry work, hence they have to be quick and accurate typers. Additionally,  proficiency with software such as Microsoft Excel, Word, PowerPoint is also significant to this job.

Organizational Skills

It is the duty of clerical workers to ensure the daily operations of the office run smoothly. Hence, they must be highly organized in what they do. Their tasks involve keeping track of the employer's schedule, answering emails and phone calls, maintaining all kinds of files, etc. In order to do these tasks efficiently, organizational skills are a must.


In addition to these top four clerical skills, the best ones also possess strong interpersonal skills, teamwork, flexibility, and creativity.

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