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Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?

Jun 15th 2012 at 2:09 AM

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It is not uncommon for businesses to outsource their call center needs to a verified and reputable partner overseas during the modern day. The two most popular places for this include a Philippines call center and an India call center. In this article, we shall compare a few of the differences and provide some helpful advice for those who are considering using an outsourcing services partner overseas.

 

Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to India

When considering sales, a good rule of thumb is that India is better for sales. The reps tend to have many of the same products and services for sale in their region. Additionally, they generally have a higher closing ratio and up-sell or cross-sell ratio.

 

Philippines Call Center vs. India Call Center – Philippines is Great for Customer Support

Either call center is fabulous for support. However, some businesses can save even more money by using a Philippines call center for customer service. It costs a bit less than an India call center

 

Does Using Both Types of Call Centers Make More Sense?

Either type of these call centers can help you meet your customer needs in a timely manner. Ensuring that quality over quantity is always a factor is essential to your success. To better help you choose the proper call center, the following paragraph will delve into details regarding the selection process.

 

What to Expect When Contracting an Outsourced Call Center Partner

There are some things that you should expect when contracting an outsourced call center partner. Since the process may be entirely new to you, there are some things to expect as well as some important considerations to highlight. The following points can ensure that you make a well thought out decision.

  • Look for experience and a proven history in handling different type of campaigns.

  • The best call center services provider will have a Philippines call center and an India call center to best meet the needs of their valued clients.

  • No matter where your workload is being outsourced to, ensure that you have a dedicated project manager assigned to your account, so you are updated daily and are in the know.

  • The billing options should be fair, competitive and non-deceptive. Avoid round-off billing and companies that don’t offer flexible or customizable billing options.

  • It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused on informing you. There shouldn’t be any obligations or hassles when trying to get an estimate so you can compare services between providers.

  • See what other people had to say. Look up a few of their existing clients. Try calling their customer support line and seeing how the service being offered is for yourself.

India call center | Philippines call center

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