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Blogger, online marketer, looking to master the art of sales and marketing. I'm here to share with you the best stuff I find in the Internet.
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Learn How Customer Service Support Can Bring You Happy Customers

Jan 12th 2012 at 12:46 AM

Surprisingly, a lot of businesses consider their customer service support as an enemy, or a nuisance to say the least, that they need to deal with.  Why is that so?  For them, to maintain a program that delivers fast response, courteous replies and decisive action is very demanding and time consuming.  And who would have the time and wherewithal to focus on customer support, huh?  Nevertheless, firms that wish to get more customers for their business need to recognize the value of a good customer service support, be willing to take more time to do it, get a bit more creative and push further to serve their customers efficiently.

Good thing, there are contact centers today, particularly inbound call centers that offer dependable services to improve the customer service program of any firm.  They offer a live chat support wherein customers can get in touched with a business more easily due to its easy access.  For sure no one can afford to lose customers just because of a sluggish website.  With live chat support, which has the element of customer care and feedback, businesses can communicate with their customers both during and after office hours.

Another service that inbound call centers offer to improve customer service is live answering.  Unfortunately, there are businesses that use answering machines to take the calls coming from their customers.  We know for a fact that customers hang up and call competitors when they fail to talk with a live person during a call. However with a live answering service, customers can have their concerns met accordingly.  On the other hand, businesses can still serve their customers even on weekends.

Well, if you are planning to outsource customer service support to an inbound call center, you need to make sure  that such partner has a group of live operators who have the skills needed to perfect live chat support and live answering.  Remember, the way your team handles the chat session or answer the call will make or break your business.


Please to comment
Jan 16th 2012 at 5:52 PM by jdycaroll
That's it troy. However, customer retention is as important as customer acquisition. It would be great if you do both correctly. Thanks for the comment=)
Jan 16th 2012 at 5:02 PM by troyrudd
Customer Service should be at the top of all priority lists! It costs much less to retain a customer than to have to replace that customer. ;-) **Tweeted it**
Jan 12th 2012 at 4:33 PM by jdycaroll
Definitely Lonnie. Humans demand human interactions and that's what live customer service and chat service were for.
Jan 12th 2012 at 6:52 AM by LonnieG
It is great to see companies realizing the importance of live customer service and real time chat sessions. ~LonnieG

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