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BPO Outsourcing Services - AscentBPO

Dec 2nd 2019 at 12:33 AM

Outsourcing is a process by which a Industries or an individual enters into a contract with an individual or another Industry for specific tasks, i.e. to do a specific function. Studies show that many organisations outsource generally non-core functions of the business. For instance, landscaping operations and janitorial operations of insurance industry can be outsourced to firms that specialise in these types of work. The firms that normally offer outsourcing services are third party providers and are called as service providers.


In the recent past, organisations began to utilise outsourcing services even for functions like billing, data entry and payroll. These narrow functions are generally outsourced as they are done effectively by service providers with specialised tools and facilities and also by specially qualified personnel.


In the current scenario, organisations look for outsourcing services, either to handle whole operations or distinct business operations like benefits management. The most common form of outsourcing is business process outsourcing (BPO) and information technology outsourcing (ITO).  Claims processing outsourcing, call centre outsourcing, Human resources outsourcing, and finance and accounting outsourcing are included in BPO. Generally these BPO deals involve multi year contracts and the monetary value of these contracts will be millions of dollars. People who are performing internal work for the client firm may get a transfer and become employees of the service providers.


The success of outsourcing depends on three factors: the client's capability to administer service providers, the support from the executive level in the client organisation for the outsourcing assignment and sufficient communication. Professionals who are in charge of outsourcing and who work on both the service provider's side and the client's side, need a combination of skills in different areas like negotiation, project management and communication. The professional should have the aptitude to appreciate the T&C of not only the outsourcing contracts, but also the service level agreements. As a professional, above all the points stated, he or she should have the compliance to be flexible to the changing needs of the business. Outsourcing can become very challenging when the work is done offshore, which involves different languages, time zones and cultures a lot of time.


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