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★ I Live in the Beautiful North Woods of Wisconsin. Blessed Mother & Grandma that Loves life, Former Bar Manager turned full time Global Entrepreneur who is Passionate about Helping Average People Build Their Business.

★ I love to live, laugh and enjoy life...The greatest joy in my life is my family. I live in positive emotions and I love to surround myself with positive like minded people who have a burning desire to succeed.

★ Chery Schmidt Internet Grandma

★ I Strongly Believe By Helping Others To Achieve Their Success Will Directly Impact My Success!

★ Partnering with positive like minded entrepreneurs who have a burning desire to succeed.

★ Helping others discover a secret online system that will help them make enough money to travel the world, buy your favorite car, afford your dream home & finally retire and live the life they deserve!

★ Love What You Do & Do What You Love ★

http://WorkWithChery.com
Chery Schmidt | cheryschmidt

Are You Born With Customers Service Skills? Series #4

Mar 24th 2012 at 7:07 PM

Are You Born With Customers Service Skills?

Series#4

Different Customers & Handling Them

Angry Customer

A slight mistake had made a customer mad.

How to handle this situation- Let the customer finish talking, don’t interrupt.

Be firm yet polite or else they may not be happy.

Demanding Customer- This is a customer who wants more than you are willing to offer.

How to handle-be firm, yet polite, be professional and avoid being to accommodating, but don’t be rude to them.

Passive Customer- The customer who listens to you. Is quite meek and extra polite. They will sound apologetic when complaining to you.

How to handle- Listen carefully to what they have to say, sound professional and don’t brush them aside, and try to gain their confidence. Change their perspective-show them you understand and that you will help them.

Tips for Good Customer Service

Identify and anticipate their needs. Customers don’t just buy products and services; they buy good feelings and solutions.

Make the customers feel important and appreciated.

Avoid rushing or doing too many things at once (this makes the customer feel they are not important, acknowledge all of your customers, if you are taking care of one-tell the others that you will be right with them) Smile!

Apologize a little more than they expect.

Use positive verbal and body language.

SMILE :)

Smiles-The longest word in the world is between 2 s’s

Use this wisely and it will take you the distance.

Win with the right customers and in the end, you’ll be more productive and profitable for it.

This is the end to my Customer Service Series I hope you got some Great Customer Service training. This is the exact blue print that I used to train my new employees for almost 5 years.

Of course I do have a video for you to watch Head on over here now

http://www.cherysonlinegameplan.com/home-based-business-opportunity/are-you-born-with-customers-service-skills-series4/

Please leave me a comment about what you learned as well as a LIKE!

If you would like more information on how I Love What I Do & DO What I Love Go you can sign in after you watch the video on my blog.

See You There!

I am committed to Helping as many people as possible release that Amazing Potential Inside of them.

Chery Schmidt

Internet Marketing Coach

Home Business Mentor

 

 

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