followers 108 popularity
following 216
cheryschmidt is not in any groups


★ I Live in the Beautiful North Woods of Wisconsin. Blessed Mother & Grandma that Loves life, Former Bar Manager turned full time Global Entrepreneur who is Passionate about Helping Average People Build Their Business.

★ I love to live, laugh and enjoy life...The greatest joy in my life is my family. I live in positive emotions and I love to surround myself with positive like minded people who have a burning desire to succeed.

★ Chery Schmidt Success Coach

★ Partnering With Like Minded Entrepreneurs To Set Up Solid Foundations So They Can Start Doing What They Love.

★ Internet and Network Marketing Mentor and Coach.. Help Others To Create More Leads And Conversions For Any Company, Program Or Product Using Proper Social Media Marketing And Relationship Building...

★ Before Becoming A Full Time Successful Internet Marketing Professional, I Spent Over 25 Years In The Food & Beverage Industry...

★ I Completed My Career Change To Internet And Network Marketing Professional In 2010 And I Learned That In Most Cases, You Can Not Achieve A Wealthy Life Style Of Independence Working For Someone Else.

★ I Strongly Believe By Helping Others To Achieve Their Success, It Will Directly Impact My Success

*** Proper Education, Honesty And Earning The Trust of Others Is The Key To Attraction Marketing

★ I Strive To Be Aware Of The Latest Developments In My Field As An Internet and Network Marketing Professional / Blogger / Social Media Expert, And Consultant.

Yours In Helping The Average Hard Working Marketer Succeed Online

╚► Skype: cheryschmidt -- Even If You're Familiar With Skype, Watch My Brief Video Tutorial At: Then Send Me A Skype Contact Request But MAKE SURE to REFERENCE the Fact That You Need To Get Qualified For YOUR Free Coaching And Video Training.

(⇩Check Website Below⇩)
Chery Schmidt | cheryschmidt
Doing more than just wishing you success... Helping you on your journey! Chery :))
2 years ago

Are You Born With Customer Service Skills? Series#3

Mar 24th 2012 at 6:55 PM

Hi and Welcome,

I have been doing a Series-Are You Born With Customer Service Skills? Today I have Series #3. This is the Types of Customers.

I also put a video together you can watch that here.

Lets get started!

The first type of customer I will talk about is the Internal Customers-Anyone in your organization, this is anyone who you work with.

The second type is the External Customers- This is anyone who comes into your life.


When a moment of truth for a customer has been a negative experience, it becomes a Moment of Misery.

1 dissatisfied customer is 1 to many. It is like a cock roach they multiply fast

On the other hand, when the interaction has been extremely positive, it becomes a Moment of Magic for the customer  They will do business with you again.

Complaint Handling

Appreciate/ Thank the customer for sharing the complaint, Always acknowledge their concerns.

Apologize/ for the error, mistake or inconvenience. Not just with words, but body language with utmost professionalism.

Listen Actively/ Nod from time to time, showing interest. Don’t interrupt just let them talk. Pay attention and nod accordingly. Make sure you understand and if you do not ask them to repeat themselves respectively.

Show Empathy/ Put yourself in their shoes, feel what they are feeling and respond accordingly.

Get to the root of the problem, and solve it, ask them if you took care of the problem.

If not, let them know you will find their answers and get back to them with the solution. Set up an appointment with them when you will meet again.

Remember to never take a complaint personally, they don’t know you, they are just here to get service from you.

I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them.  If you would like to learn how I love what I do & do what I love I would love to share my secrets with you.

When you click the link to watch my video be sure to sign in to get more information and I will see you there, I am looking forward to a us having long wonderful friendship.

Chery Schmidt

Internet Marketing Coach

Home Business Mentor



Please to comment

sign in

Remember Me

New to IM faceplate? join free!

Lost Password? click here