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★ I Live in the Beautiful North Woods of Wisconsin. Blessed Mother & Grandma that Loves life, Former Bar Manager turned full time Global Entrepreneur who is Passionate about Helping Average People Build Their Business.

★ I love to live, laugh and enjoy life...The greatest joy in my life is my family. I live in positive emotions and I love to surround myself with positive like minded people who have a burning desire to succeed.

★ Chery Schmidt Internet Grandma

★ I Strongly Believe By Helping Others To Achieve Their Success Will Directly Impact My Success!

★ Partnering with positive like minded entrepreneurs who have a burning desire to succeed.

★ Helping others discover a secret online system that will help them make enough money to travel the world, buy your favorite car, afford your dream home & finally retire and live the life they deserve!

★ Love What You Do & Do What You Love ★

http://WorkWithChery.com
Chery Schmidt | cheryschmidt

Are You Born With Customer Service Skills? Series#3

Mar 24th 2012 at 6:55 PM

Hi and Welcome,

I have been doing a Series-Are You Born With Customer Service Skills? Today I have Series #3. This is the Types of Customers.

I also put a video together you can watch that here.

http://www.cherysonlinegameplan.com/home-based-business-opportunity/are-you-born-with-customer-service-skills-series-3/

Lets get started!

The first type of customer I will talk about is the Internal Customers-Anyone in your organization, this is anyone who you work with.

The second type is the External Customers- This is anyone who comes into your life.

 

When a moment of truth for a customer has been a negative experience, it becomes a Moment of Misery.

1 dissatisfied customer is 1 to many. It is like a cock roach they multiply fast

On the other hand, when the interaction has been extremely positive, it becomes a Moment of Magic for the customer  They will do business with you again.

Complaint Handling

Appreciate/ Thank the customer for sharing the complaint, Always acknowledge their concerns.

Apologize/ for the error, mistake or inconvenience. Not just with words, but body language with utmost professionalism.

Listen Actively/ Nod from time to time, showing interest. Don’t interrupt just let them talk. Pay attention and nod accordingly. Make sure you understand and if you do not ask them to repeat themselves respectively.

Show Empathy/ Put yourself in their shoes, feel what they are feeling and respond accordingly.

Get to the root of the problem, and solve it, ask them if you took care of the problem.

If not, let them know you will find their answers and get back to them with the solution. Set up an appointment with them when you will meet again.

Remember to never take a complaint personally, they don’t know you, they are just here to get service from you.

I have been in the Customer Service Industry My Whole Life, and I would Love to work with you personally. Since I started working from home I have been using all of these skills that I have been teaching and it has helped to attract wonderful people into my life everyday. I am committed to helping as many people as I can to achieve their amazing potential inside of them.  If you would like to learn how I love what I do & do what I love I would love to share my secrets with you.

When you click the link to watch my video be sure to sign in to get more information and I will see you there, I am looking forward to a us having long wonderful friendship.

Chery Schmidt

Internet Marketing Coach

Home Business Mentor

 

 

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