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kerry smith | archeagegamer

ArcheAge launching issues

Sep 17th 2014 at 12:53 AM

· Disappearing Characters: A bug is making some players' characters appear as missing. The characters are unaffected and have returned after a short wait and logging in again.

· Missing Patron Status: Some players who purchased Patron time or a Starter Pack from the website are not receiving their Patron status in-game. This is due to a delivery error preventing the entitlement from applying to their account which will be addressed.

· Non-Patron Players Getting Patron Status: We've seen the reports from non-Patrons saying they have Patron status in-game. This was not an intentional grant and will be reversed.

· New Queue Visualization: The new queue visualization on the server selection page was a necessity as part of introducing the grace queue. Unfortunately, it does not show Patron versus general queues. The good news is that Patron queuing is granting the priority access it should to Patrons. We are working to update the visualization to show both queues and which the player is in.

The team is working to resolve these issues and let you get back to playing as rapidly as we can. This forum thread will be updated as they're addressed or updated.

I signed up for patron with ArcheAge items immediately after it became available. Rushed to get enough gilda stars and sat there watching plot after plot disappear because of this "bug". How does this happen? I swear companies do test billing during beta.....

He did on the forum post, though I still think the newer packs are loads better. I'd much rather be given items that will actually help me in game than the "four" day headstart I got.

Here is what he said:

A more accurate title is that they're different than Founder's Packs in a number of ways. Let's look at the contents of both.

 

Founder's Packs contained intangibles including Alpha and Beta access, Head Start, titles, unique gliders, and capes. Comparatively, Starter Packs are collections of existing and future Marketplace items. Both Packs contain Credits and items but Founder's Packs contained a lot more Credits and some of its items were exclusive. For instance, the mount in the Archeum Starter Pack will eventually be available on the Marketplace. It's literally a collection of items useful to new players.

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