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B2B Appointment Setting, Lead Generation, Telemarketing, Social Media, Marketing
Pearl | Intelemark

Appointment Setting Strategies

Mar 22nd 2012 at 11:15 PM

One major appointment fixing tip is not to use the word appoinment at all. Appoinemnt setting needs you to speak professionally with authority and respect to the receiver. Have an interaction with the receiver and do not talk “at” them or “down to” them. Take a note of the words you are making use of. Do not make use of negative words in your appoinment setting language. Tell the receiver why you are calling. Be clear and to the point.

 

Appointment setting plans

Arrange your appoinment setting plans from before. If your firm is sending out emails before appointments are made, know the information within them and have a sample of the mailer near you as you make appointments in such a case a question asked by the mailer is interesting. If you are making appointments over the phone call, plan your call. Review the information and plan the starting of your interaction. Plan to remain on subject.

 

Appointment scheduling

Assume that you are having an interaction in person if you are arranging an appoinment over the call. Give your name and ask for the receiver's name. Express your wish to compose the appointment to suit the person's schedule as much as possible and explain how long the proposed appoinment will last. Ask only one question at a time. Keep the interaction short and direct to the point.

If you are making a call, you may ask with politeness why a valuable prospect said no. Do not be afraid to continue after the first denial. Sometimes it may take some efforts to convince someone that it is worth their time to make an appointment with you.

 

Appointment follow up

Follow up with the prospect after the appointment through phone call or in person, based on your personal condition. Follow up appointments sometimes are used when receiver denied on the first call. But try to respond positively to a follow up call for an appointment after holiday time or an illness.

 

Appointment closing

Be thankful to receiver for his time. Remind him of his appointment time and date. Make him known what he expect from the appointment's results not what you hope he will get. Provide him an appointment card with your phone number, address and the appointment time and date.

 

Language using on phone

The words to use when you plan an appointment. The official sideroad website instructs the following power language appointment scheduling tips :

When you are trying to set the appointment then never make use of the appointment word. Inplace, use the word meeting. The word meeting sounds more important.

Provide time for your receiver to determine when instead of whether. For an instance, “is this evening good or would friday be better?”

When you ask to speak with the receiver, make use of “person name, please” instead of “may i speak to?” Do not ask for the permission but speak with the authority.

 

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