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Marketiva specializes in providing traders with high quality online trading services. With a team of dedicated financial specialists and technical support personnel, Marketiva operates globally as a market maker and principal counterparty to retail traders. Marketiva has established itself as an industry leader by relying on its internet trading platform renowned for its ease of use, flexibility and reliability, as well as on its outstanding customer service.
In order to help individual traders make independent and knowledgeable trading decisions, Marketiva provides several types of service completely free of charge: an advanced charting system, daily research reports, market event alerts, expert discussion channels and several other free value added services. Marketiva also offers virtual trading desks within each customer account to make it easy for traders to experiment with strategies, improve their trading skills and get acquainted with the system before buying and selling on a live trading desk.
Multinational Team of Professionals
Marketiva's multinational team consists of financial professionals with decades of combined industry experience working together with computer experts shaping Marketiva's trading platform. Members of our team reside across all continents and time zones, giving Marketiva key advantages in both exposure to global market events and real-time responsiveness to customer needs.
Integrity, Initiative and Continuous Innovation
We are committed to employing people of integrity, initiative and ability, who help us continue a culture of strong work ethic, value of ideas and responsiveness to customer's goals. Marketiva is dedicated to continuous technical innovation and regular advancement of its trading platform with the goal of providing individual traders with an effective, flexible and reliable trading environment, free of various technical difficulties online traders historically struggled with.
Outstanding Customer Support
Marketiva customers use the built-in Support chat channel within the Streamster™ software or e-mail facilities to get answers to their queries in a record short time because there is no need to spend minutes on the phone establishing and authenticating customer's identity and explaining the full history of a support issue. Traditional phone-based customer support requires customers to make long, frequent expensive international calls that over time incur high cost on the customer. Instead, Marketiva customers can solve any support issue quickly, efficiently and in an affordable manner with around-the-clock response.
Highest Standards in Service and Security
Marketiva ensures that traders experience the highest level of performance, reliability and security by taking advantage of professionally managed network data centers with fully redundant server arrays and internet connections. Our technical staff is committed to ensuring a maximum possible uptime for Marketiva's service and 24-hour service accessibility. Trading platform used by Marketiva utilizes industry-standard encryption technology to ensure that all communication between our customers and our servers is completely protected and confidential.
Procedures for Prevention of Unlawful Activities
Marketiva is committed to assisting governments combat the threat from money laundering and terrorist financing activities around the world. For that purpose Marketiva has setup a highly sophisticated electronic system which records client identification documents, and tracks and maintains detailed records of all transactions. Marketiva is committed to regularly update this electronic system, in accordance with any new regulations as they are promulgated, as well as providing training for its employees on enhancements to anti-money laundering procedures that may be required by new regulations.
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