Staged decency harms the health of the heart, according to a study in which volunteers were given a task to respond to telephone complaints of rough customers. Half of them had to keep a friendly approach regardless of the roughness of the client, and the other half was supposed to be honest and verbally confront the "attackers"
From an early age we are taught that we should smile in most cases where we meet with people. At parties, when meeting with strangers, in touch with clients and colleagues, and elsewhere. Even when we're not to smile.
They say that the smile of the business environment is good for business is time we can agree, because we know that our customers like embarrassed in front of unimpressed clerk or waiter. But it seems that setting a smile is not good for health. That says a team of psychologists from the University of Frankfurt, which investigated the reaction of the organism during the forced expression of good cheer in front of customers.
The heart is better tolerated honesty
Eighty volunteers had the task of responding to customer complaints rough phone for a period of five minutes. Half of the volunteers had to keep a friendly approach regardless of the roughness of the client, and the other half was supposed to be honest and verbally defend and oppose the "attackers". Experiment to be as true as possible, both groups of volunteers received the same complaints of the same rating.
Research has shown that the "friendly" group of volunteers and pulse pressure increased significantly more than the members of the "honest" group. After five minutes of answering objections, members of friendship groups pulse is on average faster in four beats per minute. How is only those who have to play eight hours a day five days per week?