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1 year ago

What is Cloud Hosted Telephony?

Sep 10th 2015 at 10:44 PM

These days, one often hears the phrase “Cloud Hosted Telephony”. However, what does it exactly mean? What relevance does it have in the field of interactive voice response (IVR)?

Introduction to Cloud Hosted Telephony:

From the point of view of IVR, IVR Hosting service or Hosted IVR, which allows users to design and deploy telephony applications on their own IVR is referred to as Cloud Hosting Telephony. It probably got its name to sound the same as ‘Cloud Computing” in order to bring closer the specialized telephony application developer with the general web/computer application developer. Cloud Hosted Telephony ultimately allows any developer of computer applications to add the function of telephony to the software applications they develop.

It basically means you do not require to be aware of telephony knowledge, jargons of the working of a telephone if you know what you require from your telephone. Mostly, people very easily understand how to make or receive a call on the telephone, disconnect or hang up a call, hit the right button to play a file and transfer or conference a call. Cloud Hosted Telephony allows all these functions to be added to any computer software.

It has a lot of benefits as compared to the traditional telephony applications on-premise. The traditional telephony applications included IVR, PBX and too many wires through the main distribution frame (MDF). Software like computational and functional capabilities is provided only in IVR application. IVR has the capability to play a greeting, receive an incoming call, call transfer, ability to dial extension numbers, record voicemail and many more.

These and many other telephony functions can be integrated into any computer software without the knowledge of the technology of telecom or worrying about the infrastructure like IVR/PBX required in telecom.

Cloud Hosted Telephony has given a refreshing change to the world of IVR, which had aged a lot. With this, there is hope that an impressive and inventive telephony application will come up, which will be able to solve actual problems and serve the distinct population. http://www.alturacs.com/solutions/cloud-telephony/

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