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PBX Systems Versus Cloud Telephony: Which One Is Better?

Sep 23rd 2015 at 9:01 PM

Each and every market offers alternatives for every product. Telephonic services also offer alternatives and those are Cloud Telephony and PBX. We are writing this to help you decide which service is better for your business. The following are the criterion on which a business must consider before choosing a telephonic service.


1. Activation Time:

It will take weeks if you want to get a number with PBX systems. However, the time taken to be up and running, with cloud telephony, is at most a few hours. Enterprises looking for quick solutions always benefit by opting this over PBX.


2. Mobility:

Installed in-house PBX systems allow conversations and support to be carried out from only that place where PBX systems are installed. Hence, mobility is not supported by this system. Shifting focus to cloud telephony, you are ensured that you will get calls on the go. Thus, it improves availability. Enterprises not opting for call centre support find it beneficial.


3. Infrastructure and Capital Investment:

You need a huge investment to buy and set up the components of a PBX system. However, it is a smart option only if your objective is to establish a call centre where a huge volume of calls are expected. If your enterprise is small and your call volume is going to be low, then going for cloud telephony is your best option.


4. Maintenance and Update:

Support and maintenance of PBX systems is generally very basic. One ends up facing a lot of difficulty in getting support at odd hours. But when it comes to cloud telephony, system can be configured by the user right away as everything is online. The system can be updated anytime.


5. Additional Features:

For features like call recording, call conferencing, IVR and other additional features require greater investment in PBX systems. However, in cloud telephony systems, all these features are included in the plan you opt for.


6. Reports and Insights:

Generating insight and reports on PBX system can be classified as very tedious work. The reports and insights are only a click away in cloud telephony as the whole telephonic system is a software.


Read More : Considerations To Keep In Mind When Switching To Cloud Telephony


All these parameters should be helpful in deciding which service is suitable to your business. Different kinds of businesses have different requirements. However, small businesses always find cloud telephony service to be more beneficial.


Here are the some top provides of cloud telephony system are:


1. Avaya

2. Cisco

3. Alturacs

4. Ozonetel

5. Exotel

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