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Filipino Owned Call Centre Industry Brings In Much Needed Foreign Exchange

Oct 5th 2015 at 12:03 AM

The global business process outsourcing industry is worth around $150 billion annually and it is only set to grow as companies increasingly resort to it in order to operate more efficiently. Large corporations choose to outsource various non-strategic business processes because this helps them streamline their operations. Companies operate in highly competitive business environments and they need to work as efficiently as possible in order to remain viable. Once they hire outsourcing companies to look after various processes, these companies can focus their efforts on their core business processes. It is necessary to remain agile in order to survive in a rapidly changing environment, and business process outsourcing companies help clients do just that.

The Philippines has become the biggest destination in the world for the outsourcing services business. The country offers a great many advantages as an outsourcing destination and it has even gone ahead of India which was once the leader in this field. Labor costs in this country are no doubt very low, but the biggest factor in the Philippines’ favor is that it has a highly skilled workforce that is extremely proficient in American-style English, complete with idioms that Americans use frequently. As a matter of fact, Indian business process outsourcing companies have to spend a lot of time and effort to train their employees in American-style English. Furthermore, the Philippines also has a very young population and there is a steady stream of educated people entering the workforce every year.

Filipino owned call center businesses are expected to bring in a whopping $25 billion this year. What is truly impressive is that this figure represents around 10 percent of the country’s GDP.  The fact that large numbers of educated Filipinos can now get highly rewarding work at home means that they do not have to seek work abroad. This has a positive impact on the social fabric of the country and not just on its economy. It is very easy to see why the government chooses to encourage this industry.

Outsourcing services companies in the Philippines are able to attract customers from all over the world thanks to the high quality of services offered. They make use of the latest technology in order to offer a wide range of services including technical support and seat leasing. The industry did experience a few speed bumps on account of the global recession but it is back on track now.

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