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Convergent Charging Information for Telecom Billing

May 3rd 2014 at 2:40 AM

When running a business, it is very important to take into consideration convergent charging information and everything it is able to do for you. The convergent charging information is going to point out how your telecom business is able to properly charge your customers and make sure everyone is charged the correct amount and that you receive the appropriate amount of money for payments as well. All of this is designed to make sure everything is correct and that you are able to receive the necessary amount of money, while staying on top of the billing process. Due to this, when considering this form of billing, you need to take all of the convergent charging information into consideration and move on from there.

When it comes to the appropriate telecom billing, this works directly with the service department, as all orders are sent directly to billing. The billing has a direct communication open with five different entities of the business. The first is the actual service department, so the purchase information is sent directly to billing. Second, CRM is on hand, and then there is the customer portal and collection services. The customer portal allows customers to contact the company, should they have an issue with the billing or other elements of the purchase process. Generally, the customer portal is first going to go through the service department, but it can be redirected to billing as well. As for the collection issue, this takes place if the billing department is not paid for services it has provided. When this happens, the company must seek out the appropriate funds from the customer in order to receive the amount of money due to the business.

Directly associated with the billing aspect is the business intelligence area of the charging practice. This is a completely separate area of the business. There are several different smaller areas associated with the business intelligence department. Business intelligence breaks down into three different categories, which include reporting, service quality and least cost routing. Every order that is processed has information split into these three different areas of the business intelligence area. However, there is a fourth element that connects directly with the main business intelligence aspect of the company and also with the last cost routing as well. After going through the least cost routing in order to see what sort of payments have been made and check to see that everything clears for payments, there is the audit and revenue assurance department. This department looks into all payments, and if something does not properly clear, it is going to be sent back to the business intelligence element of the business in order to report the issue. When this takes place, the company is then able to back to the billing department and work with collections in order to go after the required funding and obtain the money that is due for all of the services you have provided the particular individuals who still owe money.

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