BBC Melaleuca Business Review

Dec 13th 2010 at 10:37 AM

Business Contact & Profile
Business Name:  Melaleuca Inc Melaleuca The Wellness Company 
Business Address:  3910 S YellowstoneIdaho Falls, ID 83402
Original Business Start Date:  9/1/1985 
Local Business Start Date:  9/1/1985 
Type of Entity:  Corporation  Incorporated:  1985 in ID 
Principal:  Frank VanderSloot, President/CEO 
Phone Number:  (208) 522-0700 
Fax Number:  (208) 528-2063 
BBB Accreditation:  This business is a BBB Accredited Business 
 Date Accredited by BBB:  10/23/1987 
Website Address: 

BBB Rating
Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

This report reflects National as well as International complaint activity. Due to the fact that all complaints regarding the independent marketing executives and the business are processed by our BBB, the number of complaints is not an unusual volume or pattern of

complaints for this type of business. 
 Business Management: Mr. Frank VanderSloot , President/CEO Julie Miller , Legal Dept

BBB Accreditation
This business has been a BBB Accredited Business since October 1987. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)
BBB has no information regarding government actions at this time. 

 Advertising Review
BBB has no information regarding advertising review at this time.

 Customer Complaint History

Customer Complaint History
When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 293 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 293 complaint(s) closed in the last 36 months, 98 were closed in the last 12 months.

These complaints concerned:

1   regarding Advertising Issues
1   regarding Advertising Issues 
89   regarding Billing or Collection Issues
89   regarding Billing or Collection Issues 
25   regarding Contract Disputes
25   regarding Contract Disputes 
48   regarding Customer Services Issues
48   regarding Customer Services Issues 
3   regarding Delivery Issues
3   regarding Delivery Issues 
1   regarding Guarantee Or Warranty Issues
1   regarding Guarantee Or Warranty Issues 
2   regarding Product Issues
2   regarding Product Issues 
84   regarding Refund Or Exchange Issues
84   regarding Refund Or Exchange Issues 
33   regarding Selling Practices
33   regarding Selling Practices 
7   regarding Service Issues
7   regarding Service Issues 

These complaints were closed as:

293   Resolved
6       BBB determined that despite the company's effort to address complaint issues, the    consumer remained dissatisfied. 
4      BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer. 
1     BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer. 
1     BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaints. 
127   Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 
154   Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.  

Article Source:



Was BBB Complaint Information Helpful?Did you find the complaint data provided by this BBB Reliability Report helpful?   
Yes  No 
 Additional Information

General information comments: Prospective participants in any marketing plan should realize that successful achievement and advancement depends on the sale of products to customers. The bureau suggests that participants weigh all facts involved in establishing an independent business and check all state and local requirements.

Products & Services
Melaleuca, Inc. is listed as a Direct Marketing Company. The company contracts with independent marketing executives to sell its various lines of nutritional, pharmaceutical, personal care, household cleaning, and pet care products. They also offer travel, phone and credit card services. Independent Marketing Executives are required to order a minimum monthly product supply, but are not required to maintain an inventory of products. The company states that it offers a "Satisfaction or Money Back Guarantee".

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

Report as of: 12/13/2010
Copyright © 2010 Better Business Bureau®, Inc. serving Snake River Region

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